Stripe MARKET Supplier FAQs

What is Stripe?

Stripe is a secure payment platform used by millions of businesses to accept payments, send payouts, and manage transactions online. With Stripe, you will be able to accept credit card and ACH payments with either pre-payment or the net terms you choose. Members on PrimeRx MARKET will be paying you directly through Stripe.

How do I start accepting payments with Stripe?

We are actively onboarding suppliers now. If you’re interested, please contact us and we will begin your onboarding.
The onboarding process typically takes 1–3 business days depending on whether your business information is complete and whether you choose to enable surcharging.
Once onboarding is complete, we will train you on the Stripe dashboard. The setup is very simple, most suppliers can begin accepting payments within one business day.

Can you accommodate my payment terms?

Yes. Stripe supports pre-payment as well as a variety of net terms.
If your business has unique or complex requirements, please schedule time with us so we can ensure your workflow stays consistent. If you require pre-payment for a customer’s first order, this is also supported.

What is a surcharge?

A surcharge is a fee associated with processing a credit card. This fee is typically around 3% depending on the state of the cardholder and the merchant. Suppliers who meet eligibility requirements can choose to pass this surcharge directly to customers.

I charge an additional fee (e.g. fuel surcharge). Can I include it on the order?

Yes. You can apply a blanket additional charge to orders if needed. Our team can assist you in configuring this.

How do I know if payment has been received?

You will see payment status in two places:

The Confirm Orders view in PrimeRx MARKET

Your Stripe dashboard

What happens if my customer’s payment fails (declined, insufficient funds, etc.)?

PrimeRx MARKET will be notified and the buyer will receive instructions to re-submit the payment. Please note: PrimeRx MARKET is an intermediary — it is still ultimately the supplier’s responsibility to collect payment.

When do I receive payout for my orders?

You can choose manual or automatic payouts during onboarding.
Stripe payouts follow a standard T+2 timing (two business days after the payment is captured). We recommend automatic daily payouts so you receive funds as quickly as possible.

Can I issue refunds? Can refunds be reversed?

Yes. Refunds can be issued directly in the Stripe dashboard — full or partial. Refunds may also be canceled depending on timing. We will train you on exactly how to do this.

What is the flow of funds?

PrimeRx MARKET does not collect funds on your behalf. All payments are sent directly to you through Stripe.

Why did my customer dispute a charge?

Disputes may occur if a customer believes they were incorrectly charged or did not receive what they expected. You will have the ability to submit evidence through Stripe for resolution.

More questions? Email [email protected]