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PrimeRx Customer Support Important Notice

Change Healthcare Update

As of Friday, March 29, 2024, configuration has been pushed to your pharmacy that will allow you to begin switching claims once again through Change Healthcare. While not all services are yet available, we have confirmed that the following services are fully operable today:

At this time, we have no plans to automatically revert pharmacies that were using Change Healthcare as their primary switch previously back to that configuration. Pharmacies wishing to do so can simply adjust their switch preference in PrimeRx as follows:

  1. Go to Maintenance
  2. Select “5. System File”
  3. Navigate to “Transmission Settings”
  4. Change primary to “Change Healthcare”
  5. Click “Save” 

If you require additional support on this matter please contact us:

Start a Chat

Use our on-line chat feature (bottom right corner of your screen) to initiate a chat with one of our support representatives.

By Email

Email us at [email protected]

By Phone

Call us at (516) 408-3999 or (866) 495-3999 to be connected to a support representative.