Contact Us

We’d love to hear from you! Please let us know how we can help – even during off-hours. We know that running a pharmacy is a 24/7 proposition, and that you can’t schedule the timing of a question or service issue. We’re pleased to offer convenient options to reach us, and encourage you to reach out with any questions or concerns.

New Business InquiriesFor Existing Customers

For New Business Inquiries Only

If you’re interested in scheduling a demo or learning more about our solutions, please click one of the buttons below to get started.

PrimeRx Software (Enterprise)

Comprehensive pharmacy management solutions tailored for independent pharmacies, health systems, and more.

ENTERPRISE DEMO

Contact Information:

  • Phone: (516) 408-3999 or (866) 495-3999
  • Fax: (516) 408-3992
  • Email: sales@primerx.io

RedSail RxMarket

Your go-to pharmaceutical marketplace for transparent pricing, exclusive deals, and seamless procurement.

EXPLORE RXMARKET

Contact Information:

  • Phone: 1-800-805-8705
  • Fax: 800-265-6932
  • Email: customerservice@primerx.io

For Existing Customers

Please visit our Customer Support page for product training and customer assistance.  

For PrimeRx Enterprise and PrimeRx CLOUD

  • Support Hours:
    Monday – Friday: 8 AM – 9 PM ET
    Saturday: 9 AM – 5 PM ET
    Sunday: 10 AM – 5 PM ET
  • Email: support@primerx.io
  • Phone: (516) 408-3999 OR (866) 495-3999

RXMARKET Contact Information:

  • Phone: 1-800-805-8705
  • Fax: 800-265-6932
  • Email: customerservice@primerx.io
  • Support Hours:
    Monday – Friday: 8:30 AM – 5 PM ET
CONTACT PRIMERX SUPPORT

Resources

General Contact Information:

Micro Merchant Systems (PrimeRx)
805 RXR Plaza Uniondale,
NY 11556

(516) 408-3999 or (866) 495-3999
Email: support@primerx.io
Fax: (516) 408-3992

Hours of Operation

Monday – Friday: 8am – 9pm EST
Saturday: 9am – 5pm EST
Sunday: 10am – 5pm EST

After-Hours/Weekend Service Issues

To reach us during non-business hours, please call our toll-free number, (866) 495-3999 and leave a message in our after-hours mailbox. Our on-call technician will return your call within the hour.

Business/Accounting-Related Inquiries

(516) 408-3999 or (866) 495-3999
Email: accounts@primerx.io

Sales Inquiries

(516) 408-3999 or (866) 495-3999
Email: sales@primerx.io

Online form: Sales-related inquiries can also be submitted by completing the form at the bottom of this page. Please provide your contact information and let us know what type of pharmacy you own or manage. We’ll follow up with a timely response and provide all the materials and information you may need.

Service Issues/Customer Support

(516) 408-3999 or (866) 495-3999
Email: support@primerx.io

To Book a Demo

Click here to submit a request for a PrimeRx demonstration and Q&A session.

Or, please call us at (516) 408-3999 or (866) 495-3999.

PrimeRx Headquarters Location

You can visit our offices located at 805 RXR Plaza Uniondale, NY 11556

Interested in learning more about PrimeRx?

We’d love to speak with you about PrimeRx and share details about how your pharmacy can benefit from our technology-based solutions. Please complete this form, and one of our sales representatives will be in touch.